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WXM-WS2000 Troubleshooting

info

if you experience connection issues while claiming a helium device, make sure you are near the station.

The updating process lasts forever

If the process hangs and does not proceed or if pairing fails, try a factory reset.


Asks to pair but fails

Restart your station. Pairing is only allowed in the first 5 minutes after the station is started. After 5 minutes the station refuses pairing. If the problem persists, do a factory reset and try again.


No location (GPS) data

If your station reports "No location data" please make sure your station is installed properly as per the installation instructions.

note

Your station reports its location a few times per day depending on network and battery status and thus it might take some time until the location is confirmed by the WeatherXM platform.


Location not verified

You receive a "location not verified" error on your mobile app when the Proof of Location (PoL) mechanism flags your weather station because the location reported by its GPS receiver(s) is different than the location you declared during the setup and claiming of the station. This happens because either you moved the station from its initial installation site, or you declared a wrong location during the onboarding of the station on your mobile app.

This incurs a "relocation penalty" (as mentioned in the whitepaper) meaning your station will be exempt from reward distribution until the weather station is moved back to the declared location or the location is updated by using the "relocate station" function on your mobile app. After the passing of 7 days from fixing your location, the relocation penalty will be lifted and your station will start generating rewards as usual.


My station is not detected during scanning

Make sure the device has started. Press the reset button at the bottom of the weather station. The light at the bottom of the station will flash a few times. the light at the bottom of the station will flash a few times indicating that the restart was successful. If it continues to go undetected, try scanning again from a closer distance. The operating bluetooth range of the station is around 10m/32ft with few obstacles.


The process does not start or is stopped before it is completed

Close the application and start the process again. If the problem persists, press the reset button at the bottom of the weather station and try again. Finally, try doing a factory reset.


The app cannot connect to the station after successfully pairing

If the claiming process is repeated more than twice without completion, attempt to unpair your weather station and start over. If you encounter connection problems during the claiming, make sure that you are near to the weather station at all times. The solution to the above is to visit the Bluetooth settings of the mobile phone, find the station in the paired devices and "forget the device". This flow is different on Android and iOS.

How to forget/unpair your device

Factory reset

To factory reset, hold down the middle button on the bottom of the weather station, count to ~10 and release. The LED will start flashing very quickly as an indication that the factory reset has succeeded and then the station will restart.

Other Issues

How to see if there is Helium coverage in your area.

You can check the Helium coverage in your location here: https://app.hotspotty.net/hotspots/statistics & https://explorer.helium.com/


Can a Helium compatible station paired with more than one device?

Yes, it can be paired with multiple devices.


In order for the Helium stations to work, should they be in a Helium hexagon or the principle is the same as for the WiFi stations?

Helium weather stations transmit data by using the helium network. In order to work properly they should be in a place where there is Helium coverage.